If you have been issued a parking fee for violating governing parking rules on a certain area, here you can check the given numbered reason in the ticket:
1. Parking not allowed/area where parking is prohibited
2. Parking without a parking disc
3. Parking disc not correctly set
4. Parking time exceeded
5. Parking allowed only with valid issued parking permit
6. Parking lot requires a license for handicapped
7. Parking without parking charge
8. Exceeded charged parking time
9. Other reason
If you do not agree with Q-Park´s control fee ( you believe you have indeed made proper payment or have not violated the parking rules) you can file a complaint.
Your complaint needs to be in written form. You are welcome to send it to us either by letter, fax or email. Images or other material that verifies your complaint can be enclosed.
Please note that you cannot file a complaint over the telephone. Your complaint needs to be in written form. You are welcome to send it to us either by letter, fax or email.
Please note that we do not handle incomplete complaints.
In your complaint you have to file:
- case number
- vehicle register number
- date of control fee
- your course of events
- your email or postal address
Here with this form
or:
E-mail:
posti@q-park.fi
Postal address:
Q-Park Services Oy
PL 542
00101 HELSINKI
Tel:. 020 781 2401 / PARKING CONTROL - CONTROL FEES
Customer service by phone, Mo - Fri, 10 - 14