FAQ

Control Fee

  • Was the permit in a visible location on the dashboard of the car during parking? It would be advisable to attach the permit, for example, at the bottom of the windscreen. If the disabled parking permit has not been visible during parking, it is a parking error. This is how the matter was resolved by the Administrative Court of Oulu in its decision 06.06.2005 05/0251/1. Q-Park follows this legal usage with decisions.
  • As the time of arrival, the parking disk should be set to display the next hour or half-hour following the start of parking, depending on which is earlier. For example, if the car is parked at 10:15, the disk should be set at 10:30. Once set, the time of arrival may not be changed. The main principle of the parking disk is that it is used only when it is mandatory.
  • Our traffic wardens take a photograph of each car that is issued a parking control fee. When a motorist files a complaint about a parking control fee issued to him or her, we investigate the photographs taken of the car and resolve the complaints received based on them. We then prepare our reply to the complaint. Complaints are processed carefully with a fair outcome as the goal.
  • We process complaints in the order of arrival. The processing time for complaints is about 1–2 weeks.
  • The complaint must include the reason/grounds for the complaint, reference number, car license plate number, date of issue of the parking control fee and contact details for sending the reply
  • After submitting your complaint, it is not necessary to pay the parking control fee until you have received our written reply.
  • A parking control fee issued by Q-Park is not a fine or a parking ticket based on public law imposed by a municipal traffic warden.

    It is the right, based on private law, of the owners of private parking areas to set contractual terms for parking. The terms are clearly indicated on the signs placed in the area by Q-Park and, in cases of residential parking, also on the parking permit issued to the lessor.

  • Section 28(2) of the Road Traffic Act states that parking in a private area without permission from the property owner or keeper is prohibited. When parking in a private area, the motorist is also obliged, based on the ban decreed in Section 28 of the Road Traffic Act, to determine the parking terms valid in the area. By signing a parking control agreement with us, the property owner authorises Q-Park to control parking in the area. In this case, Q-Park has the right to carry out parking control in the area controlled by the customer. Parking areas are fitted with signs indicating the terms for parking, and the parking terms on these signs must always be observed.

  • Unpaid invoices undergo a normal reminder and collection process. After that, an order to pay will be petitioned from a district court for outstanding claims. After an order to pay has been issued, the claim can be recovered in enforcement.

    The parking control fee is collected in accordance with the Debt Collection Act according to good collection practices. In the last resort, the claim will be collected with legal action taken in a district court. You can avoid collection charges by paying the parking control fee by the due date.

    Q-Park has signed an agreement on a payment reminder service and parking control fee collection with Svea Perintä Oy. Unpaid parking control fees are forwarded to them for collection.

  • You can appeal a parking control fee by filing a written complaint with Q-Park. If you are unsatisfied with the written reply you received from Q-Park, you can seek advise from a municipal consumer adviser and/or refer the matter to the Consumer Disputes Board.

Taskuparkki

  • If you are logged out and have lost or forgotten your password, you can request a password change link to your e-mail by clicking the “Forgot your password?” link in the application’s login window. You will receive the link to your e-mail in a few moments. The link is valid for 24 hours. If the link does not work for some reason or more than 24 hours have passed since the link was ordered, you can always reorder the link.

  • After downloading the phone application and signing up, you will be able to log in to the application. You can add payment card information in the “My account” (Omat tiedot) tab – this is required for parking fees.

    You can get started with parking by either using the search function to find the parking area, or if you have enabled location data, Taskuparkki will identify the parking area you are in when you open the application.

    By clicking “Start” (Aloita pysäköinti) and then selecting the desired payment card, you can confirm parking in that parking area. Upon leaving, click the red “Exit” (Poistu, Lopeta) button. The application will then end your parking and the parking fee will be charged automatically from the payment card provided. You will receive a receipt of the transaction to the e-mail you have provided.

    A monthly permit allows you to park in the area in question within its opening hours without separately starting parking. The monthly permit is valid for 30 days at a time and, if your card settings allow it, will be renewed automatically. You can disable this renewal in the “Parking permits” (Pysäköintiluvat) tab.

  • Please check that you have the latest update to the application. If the application or its buttons do not respond, close the application and restart it. If you do not see the parking permit you want or the problems persist, please contact our customer service! We will be happy to assist you.

    Tel. +358 207 812 461

    E-mail taskuparkki@q-park.fi

    Contact us

  • If you use guest or single visit parking, you can add or change your license plate number before confirming parking. If you have a monthly permit, you can change your license plate number for the parking area from the “Parking permits” (Pysäköintiluvat) tab. Select the desired monthly permit and you will be able to change the license plate number linked to the permit by clicking the grey pen icon next to your license plate number.
  • If you receive the message “An error occurred, please try again later” (Tapahtui virhe, yrittäkää myöhemmin uudelleen) when purchasing a permit, this may be due to an expired payment card, a funds provision problem or a temporary disruption in the charging system. Please pay for your parking in the area by some other means, and if the problem persists, contact our customer service. We will be happy to assist you!

    Tel. +358 207 812 461

    E-mail taskuparkki@q-park.fi

    Contact us

OnlineSales

  • Yes, you can cancel your online reservation up to 24 hours before your scheduled arrival time by clicking on the ‘Cancel this reservation’  link in your confirmation e-mail. We will automatically transfer the reservation amount to the bank account number with which the reservation was made. You can expect the money in your account within 10 business days.

  • No, at this point you cannot change your reservation but you can cancel it and make a new one.
  • Yes, you can enter the car park at any time; However, the reservation period is valid from 15 minutes before the reservation period to 15 minutes after the reservation period. If you leave more than 15 minutes after the reservation period you will be charged for the extra time at the current parking rate. For example: your reservation is from 9:00 AM to 12:00 noon. You arrive at 8:50 AM and leave at 12:10 PM. In this scenario you will not be charged extra. If you arrive at 8:30 AM, however, you will be charged for the extra 15 minutes. In terms of payment, arriving too early or too late will not affect your remaining parking time (i.e. leaving early). 

  • Yes, you can.

  • Yes, you can leave the car park at no additional cost up to 15 minutes after your reservation has expired. If you leave more than 15 minutes after your reservation has expired you will be charged for the extra time at the current parking rate. 

  • Yes, you can. As soon as your order has been paid you will receive a confirmation e-mail with a QR code. You can download and print your confirmation and scan it at the entrance terminal in the car park. Although you can print your reservations as many times as you like, the QR code can only be used once. 

  • No, you can't. Taking a ticket opens the barrier, which means you can no longer scan your QR code. You can only scan your code when the barrier is down. You will have to re-enter the parking facility and scan your QR code to enter. Charges apply to entering and exiting the parking facility (flat rate). 

  • No, if you exit within the reserved period you can use the parking ticket you received at the entrance of the parking facility to exit the parking facility. If you have exceeded your reservation period, you can pay for the extra time by debit or credit card at the barrier. If you don’t have a debit or credit card, you can pay cash at the payment terminal.

  • No, when you arrive you can use your QR code to enter the parking facility. If your QR code is valid, a ticket will be generated. With this ticket you can access the parking facility.Make sure you do not lose this ticket as you’ll need it to open the pedestrian entrance if it’s closed.

  • Please contact our customer service 020 781 2400 or info@q-park.fi
  • You will receive a confirmation e-mail as soon as your reservation has been finalized and processed. This usually takes only a few minutes. 

  • We accept payments by credit cards

  • Please contact our customer service 020 781 2400 or info@q-park.fi
  • Your reservation will be processed within a few minutes.

  • With a valid multi-pass reservation, you can enter and exit the parking facility as many times as you like within the reservation period. A single pass reservation means you can only exit the parking facility once, after which your reservation will expire despite any remaining time you may have. 

  • Check your spam/junk mail folder. If the e-mail is not in your spam folder, contact the Q-Park Customer Service Desk by telephone on 020 781 2400  (available Mon - Fri from 8:00 AM to 4:00 PM). They will send you a new confirmation mail to the e-mail address you provide.

  • Contact Q-Park Customer Services by e-mail at info@q-park.fi or by telephone on 020 781 2400 (available Mon - Fri from 8:00 AM to 4:00 PM).
  • Yes, Q-Park uses the latest technology to ensure safety and ease of use. Payments are encrypted using SSL technology powered by Ogone.

  • No, you can park at any available parking space, baring any restrictions (e.g. parking spaces for disabled persons). 
  • No, you use the same entrance as all other customers, but your entry is guaranteed even if the parking facility is full. Some parking facilities regularly experience peak periods, so please keep this in mind when entering. You may have to wait for a parking space. Q-Park cannot be held responsible for long waiting times.

  • A single pass ticket means you can enter and exit the parking facility one time only. Your reservation will expire the moment you leave the parking facility, despite any remaining time you may have. A Multi pass ticket means you can enter and exit the parking facility an unlimited number of times for the duration of your reservation period. This can be useful if you made a long-term reservation and need to use your car. 

  • A Quick Response Code, or QR code, is a two-dimensional barcode that contains information about the nature of the reservation, such as name of the parking facility, parking duration, or product type. The code is scanned by optical readers at the entrance to the parking facility. You can scan your confirmation print-out or the screen of your smartphone.

  • If you loose your ticket you should stop by the payment terminal on the way back to your car. Press the intercom button and request assistance from our Customer Service Desk, which is available 24/7. Please keep your order number at hand, which can be found on your reservation. You will be asked to provide your name and/or your order number. 

Online Payment Methods
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